I am currently using NT7 with CQG feed. I mainly use the static DOM for entries and the chart trader to manage the trade. Today, after exiting a position, my stop loss did not clear. I tried to clear it manually by hitting the red X button but it gave me some error message about how it couldn't clear the order. I called my broker and they cleared the order for me.
A minute later, I hit the 'C' button to center the bid/ask on my static DOM. Instead of centering it, it entered a short market order. I closed it immediately. When I called my broker, he got on my computer and cleared some files from the NT7 data base. He then told me that this likely could have happened because I had not uninstalled and deleted NT6 version. Does this sound like it could be the cause of such an issue?
The way I see it, it is either the broker' fault or NT's fault. To have a software enter market orders without the users consent, is no joke. My broker refused to refund me the one tick loss amount and commissions. I would like some feedback as to what could have caused this and who is at fault. The broker, or NinjaTrader? Thank you in advance.
A minute later, I hit the 'C' button to center the bid/ask on my static DOM. Instead of centering it, it entered a short market order. I closed it immediately. When I called my broker, he got on my computer and cleared some files from the NT7 data base. He then told me that this likely could have happened because I had not uninstalled and deleted NT6 version. Does this sound like it could be the cause of such an issue?
The way I see it, it is either the broker' fault or NT's fault. To have a software enter market orders without the users consent, is no joke. My broker refused to refund me the one tick loss amount and commissions. I would like some feedback as to what could have caused this and who is at fault. The broker, or NinjaTrader? Thank you in advance.
Comment