Historical data server down?

[Rienb]

Hey guys,

At 10 AM GMT+1 the historical data server was doing fine, but then i switched products at 11 AM and then i got the following error:

Error on loading chart data for "CL 05-11 Nymex": Connection to data server is busy or not available right now. Please try again later.

i`m connected so that isn't the problem.

Please turn on the historical data.

[NinjaTrader_Jason]

Hello Rienb,

Can you please tell me to what connectivity provider you connect in NinjaTrader.

I connected to Zen-Fire on my end and loaded a CL 05-11 chart and it loaded the requested data as expected - I did not experience an error.

Can you please perform a disconnect/re-connect of your connectivity provider in NinjaTrader and check if the error remains.

[aligator]

Hello Rienb,

Can you please tell me to what connectivity provider you connect in NinjaTrader.

I connected to Zen-Fire on my end and loaded a CL 05-11 chart and it loaded the requested data as expected - I did not experience an error.

Can you please perform a disconnect/re-connect of your connectivity provider in NinjaTrader and check if the error remains.

Jason,

I experienced similar error on loading other instruments with PFG live data. I did disconnect/connect and I still got similar errors for different instruments. I did a clean re-install of NT74 and PFGAPI and it worked fine until I changed instrument and the same error showed up for TF.

I discussed the issue with Brett which he thinks might be a PFG issue but I am not sure about that. The issue of hangups on loading data and disconnect from historical server are too frequent and happens to others also.

[NinjaTrader_Jason]

Hello aligator,

Can you please send me your log and trace files. Please go to Control Center-->Help-->Mail to Support and make sure 'Log and trace files' is enabled. Please put 'Attn Jason' in the subject header and reference this forum thread.

There was a similar issue in the past with PFG. Disconnections from the PFG historical data sever could occur when requesting historical tick data. This was due to a bug in the PFG API client.

The new PFG API client should have resolved this issue as you can see at the release notes at the link below.

http://www.ninjatrader.com/support/helpGuides/nt7/ninjatrader_content_dyn.html

Fixed
4370
PFG adapter
Updated PFG API to address an issue on downloading historical tick data. Please update to PFG API 1.0.463 to resolve.

[aligator]

Jason, Thanks for reply.

Unfortunately I do not have the log and trace files since I did a clean reinstall. I have been using NT.0.1000.4 since it was released, and PFG API .463 (the latest) and I still get the error for disconnect from historical data for some instruments(i.e., TF,CL,NQ,GC,etc.), and not just once but several times during the past week. I ended up doing clean re-installs of both NT and API to get the the software running.

Thanks.

[NinjaTrader_Jason]

I see, thank you for clarifying.

Can you please send me the files if the issue recurs.