Chuck...
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NinjaTrader
Continuing problems
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Continuing problems
I am still having continuing problems with 64 bit Ninja 7. It usually crashes with a big red "X" over my fast time frame range chart usually a 4 range. Then today I noticed that it loaded two of each chart I had opened rather than one. This problem happened twice today, and I do not understand why? There should be something in the program to prevent the loading of extra charts. I only clicked once on my workspace to open it? If anyone can help with these ongoing problems please let me know. Thanks in advance.
Chuck...Tags: None
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Hello chuckaltair,
Thank you for your post.
In order for me to help determine why this is occurring, I will need to review your most current log and trace files.
Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
* The log file will be named ‘log.20110418txt’
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
* The trace file will be named ‘trace.20110418.txt’
Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.MatthewNinjaTrader Product Management
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