Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

PLZ give me the license I paid for ASAP... cannot trade

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    PLZ give me the license I paid for ASAP... cannot trade

    Hi

    I started to get messages on Friday that my license would expire on the 26th April

    I went to your site and paid for a 3 month licens on 22nd April.

    At that point I had an email promising something would come - nothing did.

    I put in a support request to [email protected] & [email protected] - no reply yet. See emails titled "RE: License {473951}"

    I can now no longer trade.

    Please can you sort this out?

    Thanks

    Peter

    #2
    We will get on this immediately!
    RayNinjaTrader Customer Service

    Comment


      #3
      Your license

      Hello Peter:

      The email address used in your PayPal account to make your purchase was not the same email address you had previously used to purchase NinjaTrader. As a result a new license was issued and immediately sent to the email address used to make the purchase instead of having your previous license reissued. The new license has now been re-sent to both email addresses so you just need to enter it and you'll be all set.

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by andrewtrades, Today, 04:57 PM
      1 response
      6 views
      0 likes
      Last Post NinjaTrader_Manfred  
      Started by chbruno, Today, 04:10 PM
      0 responses
      5 views
      0 likes
      Last Post chbruno
      by chbruno
       
      Started by josh18955, 03-25-2023, 11:16 AM
      6 responses
      436 views
      0 likes
      Last Post Delerium  
      Started by FAQtrader, Today, 03:35 PM
      0 responses
      7 views
      0 likes
      Last Post FAQtrader  
      Started by rocketman7, Today, 09:41 AM
      5 responses
      19 views
      0 likes
      Last Post NinjaTrader_Jesse  
      Working...
      X