unable to connect with zen fire

[max64]

hallo, this morning trying to connect to zen fire with my ninja, I was unable to do and the messagge was " Login failed : unable to login ( 10001 ) "
any help ?
thanks max

[NinjaTrader_VinceB]

Hi Max,

Thank you for your post.

Can you reboot your machine and then see if you can connect. If that doesn't work check your firewall settings, disable them and then try to connect.

See here for more info as well:

http://www.zen-fire.com/pages/demo/ninjafaq.html#LF3

[Buster123]

Login failed : unable to login ( 10001 )

Since this morning I am not able to connect to Mirus (Zenfire). I am getting the following error.

Login failed : unable to login ( 10001 )

I have restarted the machine / router and still the same problem.

When I try to logon to Mirus from a different laptop (just for checking my internet access) I am able to logon. But from this laptop when I try I keep getting the same problem. The Legacy API check box is enabled as well and I am using 000.6 version of your software with a live license key.

Not sure what the problem is at this point of time.

Any other troubleshooting I can do?
Appreciate your help.
Buster

[NinjaTrader_Cameron]

Hello Buster123,

This is Cameron responding on behalf of Vince.

Please ensure that your PC clock is synced.

You can sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated.

[Buster123]

Cameron,
Thanks for the quick response. That worked. Appreciate it.
Buster

Hello Buster123,

This is Cameron responding on behalf of Vince.

Please ensure that your PC clock is synced.

You can sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated.

[NinjaTrader_Cameron]

Buster,

Glad to hear that did the trick for you.

Please let me know if you have any further questions.

[appolo112]

Since this morning I am not able to connect to Zenfire. I am getting the following error:

Login Failed. Please Check Your Internet Connection or Account Settings

I have restarted the machine / router and still the same problem.

Internet is working ok and my account settings have not changed.

Thank you

[NinjaTrader_Cameron]

appolo112,

To investigate this further can you please send a note to Support[AT]NinjaTrader[DOT]com.

Please put ATTN: Cameron in the subject field and a link to this forum post in the body.

Attach and email your Config.xml to the note so that I can investigate this issue further.

[appolo112]

Where can I find my confyg.xml ?

Thank you.

[NinjaTrader_Cameron]

appolo112,

The Config.xml file is located in the Documents -> NinjaTrader 7 folder

Please attach and email the file in its original format.

[Zapzap]

Same issue:Login Failed. Please Check Your Internet Connection or Account Settings

Nothing has changed since my last login several hours ago. Can't access my live account, neither a just registered demo account.

Restarted PC, restarted router, reinstalled Ninja, nothing .

Edit: Mirus Futures demo works, AMP does not, live Dorman through Proactive does not.
Where the problem can be? Should I contact Proactive?

[NinjaTrader_Cameron]

Zapzap,

Please follow the instructions in post #8 to send me the Config.xml file.

This will allow me to test on my end, also, to provide you with further instructions.

[hcgaloi]

I'm having the same problem as Zapzap. i.e. Login Failed. Please Check Your Internet Connection or Account Settings

I tried his suggestion of getting a demo account from Mirus Futures, and it worked. Demo accounts from AMP Futures and Zen-fire didn't work. They have the login failed message above.

[NinjaTrader_Cameron]

hcgaloi,

It could be that you are unable to access the Zen-Fire login servers.

If you have not yet, please restart your PC and any network hardware such as Modems or Routers.

[hcgaloi]

I found a work around for this issue:

1. Made backup of templates and workspaces
2. Uninstall PFG API
3. Uninstall NT7
4. Manually delete NT7 folder in "My Documents" folder
5. Manually delete NT7 folder in "Program Files" folder
6. Reboot system
7. Re-install NT7
8. Re-install PFG API
9. Reboot system
10. Launch NT7 and restore backup file in step 1
11. Setup Account connection for Zenfire
12. Connect to Zenfire and it works
13. Setup Account connection for PFG Best
14. Connect to PFG Best and it works
15. Setup Account connection for AMP Futures
16. Connect to AMP Futures and it works

17. Setup my live trading account with Infinity Futures and it works

Note: Accounts in steps 11 to 16 were demo accounts that I got from yesterday to troubleshoot connection problem.

I know, it's a lot of work to get NT7 to connect to Zenfire. But at least I can trade now ...