Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Can not connect
Collapse
X
-
Can not connect
Just purchased NT for live trading. Got the license key. Set up for new account. When I go to connect to that account, I get a window that says "check account connection parameters". I don't know what that means. Help?Tags: None
-
Hi adwr070621,
Thank you for your post and welcome to the Support Forum.
This message is typically indicative of one of two things:
1. The username and/or password have been incorrectly input
2. The account connection details are incorrect and would need to remedied by the broker
There is also the possibility that there is an issue with the connection, but to clarify the precise source of the issue can you please send an email to support[at]ninjatrader[dot]com and please reference this thread.
In that email please include the connection information to test on our end to aid in determining the nature of the issue.Ryan O.NinjaTrader Customer Service
-
Email sent. But where do I find the connection information? I just sent all the information I thought was valuable to possible solving the problem
Comment
-
Hi adwr070621,
The information specifically needed to test would be the username and password as well as your broker.
If you forwarded that information we should be able to let you know the best avenue to pursue for resolving this issue, but if not you can send that along in a reply.Ryan O.NinjaTrader Customer Service
Comment
-
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by proptradingshop, 03-21-2024, 09:50 AM
|
5 responses
25 views
0 likes
|
Last Post Today, 05:17 AM | ||
Started by MaupinFinche, Today, 05:08 AM
|
0 responses
2 views
0 likes
|
Last Post
by MaupinFinche
Today, 05:08 AM
|
||
Started by Enkidu, Yesterday, 06:40 AM
|
9 responses
35 views
0 likes
|
Last Post
by Enkidu
Yesterday, 01:11 PM
|
||
Started by Mestor, 03-10-2023, 01:50 AM
|
12 responses
307 views
0 likes
|
Last Post
by z.franck
Today, 04:29 AM
|
||
Started by AgriTrdr, 07-16-2023, 12:54 PM
|
32 responses
268 views
0 likes
|
Last Post
by f.saeidi
Yesterday, 06:49 AM
|
Comment