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Error on loading chart data: Native error (-14): You are not entitled ...

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    Error on loading chart data: Native error (-14): You are not entitled ...

    I am receiving the following error message when attempting to pull eSignal data through NT:

    "Error on loading chart data: Native error (-14): You are not entitled for this service"

    It IS NOT eSignal related as it has been indicated previously by NT support becuase I can view the effected symbol just fine within eSignal.

    Can anyone shed some light on the situation? I am using NT v7.0.0.19

    Thank you.

    #2
    Fixed

    Not sure what it was but after indicating I was interested in the continuous contract for the mini russell, was instructed by NT support to just enter the symbol as "TF ##-##" and it popped up perfectly.

    Thank you.

    Comment


      #3
      Hello,

      Thanks for letting us know you are good to go. No need to also post on our forums if you also emailed into support.

      Let me know if I can be of further assistance.
      BrettNinjaTrader Product Management

      Comment

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