ES ##-## Chart not displaying

[heech]

Hi,

This might be related to an automated strategy issue... but perhaps not.

For some reason, I can't get a chart for ES ##-## to display. I've looked at historical data manager, and confirmed the data for ES ##-## is there (retrieved from IQFeed).

I then do a New Chart, add "ES ##-##", and don't modify any of the default options in the right pane. Last, Minute, 1... Load data based on "Days", 5, end day 5/23/11, Session Template "Use Instrument Settings".

The chart opens up, but there's no data. I did a "Reload historical data" within the chart, and I can see in the control center status bar data is loading... but still, nothing is drawn in the chart.

I haven't had this problem with any other instrument. (EDIT: Same problem exists with ES 06-11... weird.)

[NinjaTrader_Kyle]

Hi heech,

Thank you for your post.

I'd recommend deleting all the existing ES data and reloading from IQ's servers. The steps required to delete data are outlined here: http://www.ninjatrader.com/support/h...t7/editing.htm

[heech]

Hi heech,

Thank you for your post.

I'd recommend deleting all the existing ES data and reloading from IQ's servers. The steps required to delete data are outlined here: http://www.ninjatrader.com/support/h...t7/editing.htm

Hi,

Tried that, didn't work. I disconnected from my feeds, deleted both ES ##-## and ES 06-11. I then reconnected, tried to open a chart for ES 06-11. Nothing. I did a "reload historical data" within the chart, still nothing.

I checked in the historical data manager again. ES ##-## still isn't there, but ES 06-11 does have all of the correct data.

There are no useful warning/error messages in the log.

[NinjaTrader_Kyle]

heech,

Do you receive last price updates when loading ES in a SuperDOM or does the window remain blank?

[heech]

heech,

Do you receive last price updates when loading ES in a SuperDOM or does the window remain blank?

I'm not at all familiar with SuperDOM, so perhaps I'm not using it correctly... but when I tried it with ES ##-##, ES 06-11, and TF 06-11... the window remained blank. This is while I'm connected to IQFeed, by the way.

The control center order tab does show ask/bid/last prices for all of the instruments: ES 06-11, ES ##-##, TF 06-11.

[NinjaTrader_Kyle]

Hi heech,

Thanks for checking that.

Could you please open a new workspace (File > Workspaces > New Workspace), then try to load a 1 minute ES chart therein? Same issue?

[heech]

Hi heech,

Thanks for checking that.

Could you please open a new workspace (File > Workspaces > New Workspace), then try to load a 1 minute ES chart therein? Same issue?

Same issue.

[NinjaTrader_Kyle]

Hello heech,

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You'll find this diagnostic file in the Documents > NinjaTrader 7 > Trace folder.
Today's file will be named 'trace.20110522.txt'.

[heech]

Trace file emailed to you. I looked it over, didn't see anything suspicious.

By the way, time and sales for ES 06-11 works fine.

[Barbara2]

I just had the same effect a few minutes ago!

Version 7.05
connected to CQG Demo
Chart with CL 07-11, 1 Minute data
Dom with ES 06-11
everything was ok for several hours

then changed the chart instrument to ES 06-11
-> no bars, scale changed to 0 - 0.01
-> historical data was there
-> Dom data Ok

changed back to CL 07-11
-> same problem now!

cleared the complete cache in\db
-> problem remains

Connected to IQFeed and reload all historical data (ctrl+shift+R)
-> no bars on chart
-> data was updated in the historical data manager
-> Dom data still working

New chart without any indicator
-> same problem

Disconnected both CQG and IQFeed
-> same problem

Shutdown and restart, no connection
-> charts are ok again

[NinjaTrader_Kyle]

Hi Barbara2,

Please follow up with me via a note to Support [AT] NinjaTrader [DOT] com as per post number eight. Thanks!

[heech]

Hi,

Just to follow up, I reinstalled, and gave up on migration. I just started a new working space, and will create new connections from scratch. The ES problem went away.