Login Failed

[Aprillian]

Hi, I just got NinjaTrader today and am trying to connect to Zen-Fire. I followed all instructions. But when I go File>Connect>Zen-Fire it gives me Login Failed: Unable to login: The remote certificate is invalid according to the validation procedure.

I saw a post on this same issue but it looks like it got resolved privately.

Any help is appreciated, I really want to start using the program!

Thanks!

[NinjaTrader_Brett]

Hello,

Thanks for the forum post.

Did you also write into support on this as I just responded to a ticket of this same issue. If not it must be a different person. In any regard please email me at support at ninjatrader dot com and include the following files so I can take a look at this.

Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email.

You can find these files at the following locations, please attach these to a return email as an attachment

There are two attachments I need in total.

My Documents--> NinjaTrader 7 or NinjaTrader 6.5--> Trace--> trace.XXXXXXXX.txt (YYYYMMDD.txt)

My Documents--> NinjaTrader 7 or NinjaTrader 6.5--> Log--> log.XXXXXXXX.txt (YYYYMMDD.txt)


If the files combines are larger then 8mb in size. I will not be able to recieve it via email. Please send them via filexpressit.com instead and reference the ticket number in the subject line.