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    prior request loaded

    NT support,

    Could you please help?

    I’m running NT live, with strategies live. I click on a chart to change the instrument displayed on the chart, nothing happens. I think click the instrument selector again and get the attached message.

    Yet, the instrument never loads and nothing happens.

    Thanks and regards,

    drolles
    Attached Files

    #2
    Hi drolles,

    Thank you for your post.

    This message indicates that your first request is in process. If given enough time, you should see an update to the chart or an error. Around how long have you waited?
    KyleNinjaTrader Customer Service

    Comment


      #3
      Kyle,

      Thanks for the reply.

      I’ve been waiting about an hour and a half.

      Kind regards,

      drolles

      Comment


        #4
        Hi drolles,

        Thanks for clarifying.

        Around how many days of data does your chart load? In which interval?
        If you load a new chart, does that data request complete?
        KyleNinjaTrader Customer Service

        Comment


          #5
          Kyle,

          Thanks for the reply.

          I’ve just tested the new chart, it doesn’t load. Just sits there with a blank chart. The status update in the right hand corner of the Control Centre doesn’t display anything.

          I’m loading 5 days of 60 mins. When it is working properly this loads in less than a second.

          Thanks and regards,

          drolles

          Comment


            #6
            drolles,

            If you restart your PC and test again, do you see the same issue?

            Or does the data backfill correctly?
            MatthewNinjaTrader Product Management

            Comment


              #7
              Matt,

              Thanks for that.

              Ok, that worked. But shouldn’t we be trying to get to root cause? This has happened a number of times.

              Kind regards,

              drolles

              Comment


                #8
                Hello drolles,

                Thanks for letting me know the restart of your PC fixed the issue.

                In order to get to the root cause, I will need to review your log and trace files from the last date that this occurred.

                Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

                You will find the log file in the Documents > NinjaTrader 7 > Log folder.
                • The log file will be named ‘log.20110614.txt’


                You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
                • The trace file will be named ‘trace.20110614.txt’


                Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.
                MatthewNinjaTrader Product Management

                Comment

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