error loading charts

[sanj-the-trader]

getting a connection error when I load charts. I go to FILE>NEW>CHART>CL 08-11 and when I hit ok i get the following message
“Error on loading chart data for CL-08-11 Cme”: Ninjatrader data server does not support this instrument, no data available”

how do i fix this??

[NinjaTrader_Cameron]

Hello sanj-the-trader,

Thank you for your post.

What happens if you reload all historical data? Right click in your chart -> Reload All Historical Data.

It could be that you were requesting data during a server maintenance period.

Please restart NinjaTrader and try again.

[sanj-the-trader]

I still get the same error

[NinjaTrader_Cameron]

sanj-the-trader,

- What version of NinjaTrader are you using? You can check under Help -> About

- Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

Have you since restarted NinjaTrader and reconnected and tried creating a chart without any templates or indicators?

[sanj-the-trader]

Ninja Trader 7.0.1000.6
connected to Zen-Fire (green)

[sanj-the-trader]

I dont select any indicators or templetes

[NinjaTrader_Cameron]

sanj-the-trader,

Have you restarted NinjaTrader, reconnected and remade the chart?

Are you running any Anti-Virus or Firewall security software at this time?

If so, please temporarily disable this security software and restart NinjaTrader.

[sanj-the-trader]

i am running norton 360 i disabled it and still get the same error

[NinjaTrader_Cameron]

sanj-the-trader,

The Log and Trace diagnostic files that will help me identify the issue.

Contact us via the built in email system within NinjaTrader Control Center -> Help -> Mail to Support -> Check the following before sending

• Log and trace files

Please put ATTN: Cameron in the subject line.

[sanj-the-trader]

When I try to send the msg i get the following:

Failed to sent mail
An attempt was made to access a socket in a way forbidden by its access permissions 64.36.21.160:25

[NinjaTrader_Cameron]

sanj-the-trader,

In that case it does seem that something is blocking NinjaTrader, or the NinjaTrader servers.

Please see the following link to add all the IPs and ports to your firewall.

http://www.ninjatrader.com/support/forum/showpost.php?p=221002&postcount=2

[sanj-the-trader]

I not very technical regarding firewall can you instruct me how I add IPs and ports to a firewall please

[NinjaTrader_Cameron]

sanj-the-trader,

Here is a link to the Norton support page on port forwarding.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100120112623EN

[sanj-the-trader]

thanks... for adding a new rule which should I select? :
-Connections to other computers
-Connections from other computers
-Connections to and from other computers

[NinjaTrader_Cameron]

sanj-the-trader,

Unfortunately I do not know the exact setup for Norton 360, you may need to contact their support.