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problem in executions!!

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    problem in executions!!

    dear sirs,


    according to my strategy on the EUR/USD, a sell order should have been launched and filled at 16:06 (gmt+1) today. Instead of that, NT has filled the order at 16:08:56

    is the first time that such a mistake happens since I use NT (feb 2011).

    I need an answer of what have happened. It makes me loose confidence on NT. What is more, I've lost money since at 16:06 mkt was at 1,4292 and at 16:08:56mkt was at 1,4282

    The thing is that I was thinking on investing more money, but with such errors NT is untrustable, unless I receive a full and convince explanation

    thks,


    Josechu
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    #2
    Josechu, we're sorry to hear about your issue - I've already replied to your note sent to support directly.
    BertrandNinjaTrader Customer Service

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