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Kinetick Data With No Data?

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    Kinetick Data With No Data?

    Hello,

    I recently downloaded the demo NT7 platform and subscribed to Kinetick CME data. I connected NT to Kinetick but am unable to access any quotes in the 'Instrument Manager' or any other way. NT Log says Kinetick is connected.

    Is there a setting that I may be missing?


    -Mark

    #2
    Hello Mark,

    Thank you for your note.

    Please answer the following questions so I may further assist:
    • What version of NinjaTrader do you currently have installed which can be found under Help-->About.
    • Are you receiving data within the Orders tab of the Control Center?
    • Are there any error messages in the Log tab of the Control Center?
    • What time interval chart are you attempting to open?
    • When you right mouse click within your chart are you able to Reload historical data or is the option grayed out?
    • What instrument and expiry month are you attempting to load?

    I look forward to assisting you further with this issue.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Hello Christopher,

      I just repaired and reset the database in the options window and that seemed to clear everything up. I'm not sure how it got messed up.

      Thank you very much for your quick response.

      -Mark

      Comment


        #4
        No problem at all, glad to help out.

        Have a great day and Happy Trading!
        Christopher J.NinjaTrader Customer Service

        Comment

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