Unable to see chart 1 tick

[bubbadirect]

Hey all, I am wanting to watch Oil and Euro in a 1 tick format. I have removed (manually each time of course) the chart trader, but am unable to view the 1tick chart. Each time I try to view it this way, it stalls and Data Series (NOT RESPONDING)

Any suggestions or help here please?

Thank you,
David Andrews

[NinjaTrader_ChristopherJ]

Hello David,

Thank you for your post.

Please tell me what version of NinjaTrader you have installed which can be found under Help-->About.

What is displayed in the lower right hand corner of the Control Center and how many days are you attempting to load within your chart?

[bubbadirect]

Thanks Christopher

Version is 7.0.1000.7 (live) and lower right hand corner of control panel? HUH? Lower left of control panel says connected - CQG. As to how many day? I am trying to load 3 days.

[NinjaTrader_ChristopherJ]

In the lower right hand corner is anything showing as loading or Saving?

[bubbadirect]

On which part? Control Center? If control center, than no. nothing is showing there. But I can save workspaces no problem

[NinjaTrader_ChristopherJ]

Please use the steps I have provided below to delete your historical data:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Open the Cache folder and delete all files within this folder
• Go back to the db folder
• Open the Tick folder and delete all files within this folder
• Repeat this procedure for the Day as well as Minute folders
• Restart NinjaTrader

Open a new 1 Tick chart loading only 1 day of data and let me know if the chart then loads.

[bubbadirect]

Thank you for your help. NOPE. still didn't work. So now I have backed up all the files in case I need to delete NT 7 and reinstall it.

Thank you for your help

[bubbadirect]

I can get it successfully to 5 ticks, but not 1 tick with only 1 day of information loaded.

[NinjaTrader_ChristopherJ]

Please close all your open workspaces by going to the Control Panel-->File-->Workspaces-->Close Workspace

After you have closed all workspaces please create a new workspace by going to the Control Center-->File-->Workspaces-->New Workspace

Within the new workspace please open a new 1 Tick chart with no template or indicators applied and let me know if this chart loads correctly.

[bubbadirect]

It says YOU CANNOT CLOSE THE last open workspace

[bubbadirect]

Also Cant seem to open chart without indicators or template

[NinjaTrader_ChristopherJ]

Please open a new Workspace then close the other existing Workspace and attempt to open a new chart at that time.

[bubbadirect]

I am trying to do that, closing all workspaces but one, and , but am unsuccessful. It keeps coming up with NOT RESPONDING.

[NinjaTrader_ChristopherJ]

I would like to schedule a call with you today to assist with resolving the issue by remotely logging into your PC.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your phone number
3.) Best time to reach you