Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Hangs up big time.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Hangs up big time.

    This morning when we had PMI news out NT7 froze big time I couldn't even close the program.

    It's 64 bit 7.0.1000.7 version and I had 6 charts with 3 instrument including ES running at the time.

    The computer's on windows 7 home premium service pack 1 and has AMD phenom quad at 2.6 and 6 gb ram.

    I have minimal softwares installed on this computer and was running google chrome at the time.

    Any reason can be found and possibly a solution?

    #2
    Hello kalalex,

    Thank you for your post.

    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your most current trace and log files.

    You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

    Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

    I look forward to assisting you further with this issue.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Could someone please follow up on this?
      I still have the same problem after following the instruction.
      Even the lower spec-ed notebook of mine handles the surge of date inflow better than my
      better spec-ed desktop that I'm having trouble with.
      Thanks.

      Comment


        #4
        Hi kalalex,

        Please follow up via email with the diagnostic files Christopher was requesting and we'll be able to begin investigating. Thanks!
        KyleNinjaTrader Customer Service

        Comment


          #5
          I did already.
          There was no error in either trace or log file.

          Comment


            #6
            Hi kalalex,

            Thanks for clarifying,.

            Please reply to the email thread in question to re-open that case.
            KyleNinjaTrader Customer Service

            Comment


              #7
              You mean I have to send an email to support@ninjtatrader?

              Comment


                #8
                Please send a reply to may last email so I can review the case again.
                Christopher J.NinjaTrader Customer Service

                Comment


                  #9
                  Chris,
                  I did already before the long weekend began.

                  Comment


                    #10
                    Unfortunately it does not appear the email came thru. Do you happen to see a ticket number within your email? This would be a six digit number.
                    Christopher J.NinjaTrader Customer Service

                    Comment


                      #11
                      Ok.
                      I'll send the email again after I get home with the log and trace files.

                      Comment


                        #12
                        Sounds good.
                        Christopher J.NinjaTrader Customer Service

                        Comment

                        Latest Posts

                        Collapse

                        Topics Statistics Last Post
                        Started by judysamnt7, 03-13-2023, 09:11 AM
                        4 responses
                        59 views
                        0 likes
                        Last Post DynamicTest  
                        Started by ScottWalsh, Today, 06:52 PM
                        4 responses
                        36 views
                        0 likes
                        Last Post ScottWalsh  
                        Started by olisav57, Today, 07:39 PM
                        0 responses
                        7 views
                        0 likes
                        Last Post olisav57  
                        Started by trilliantrader, Today, 03:01 PM
                        2 responses
                        22 views
                        0 likes
                        Last Post helpwanted  
                        Started by cre8able, Today, 07:24 PM
                        0 responses
                        10 views
                        0 likes
                        Last Post cre8able  
                        Working...
                        X