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Logging into Ninjatrader causes IBKR to switch active account
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Logging into Ninjatrader causes IBKR to switch active account
Hello, when I log into Ninjatrader it causes my interactive brokers application to switch which account (I have multiple accounts at IB) is currently active. I am not able to switch back to the original account unless I log out of NinjaTrader. Any idea why this is happening?
Thanks!Tags: None
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MatthewNinjaTrader Product Management
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Yes that looks to be the same issue I am having. I am really amazed that IB has a glitch that prevents 3rd party applications from working with customers who have multiple accounts. If I had known that I might never have opened the second account.
Since They are both my accounts I wonder if I can get them reclassified away from friends and family accounts. Has anyone had luck with doing this?
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nat101,
It is reported that this does not affect non-FA accounts. You should be able to get two accounts under the same login that are not FA accounts through IB. Unfortunately, I do not know the exact procedure and you would need to follow up with IB to make this request.
If you are able to complete this, would you mind sharing how it was accomplished? We would like to know for certain if future users run into similar issues.MatthewNinjaTrader Product Management
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I was just told by IBKR that my accounts are not classified as friends and family accounts. Has there been any reported issues with people who simply have two accounts under the same login? Apparently this is not the friends and family problem after all.
Note that when I log in with Ninjatrader, it does not simply disable the account selector, it actually switches which account which is active and then will not let me switch back.
Thanks you!
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Hi nat101,
With the current release of NinjaTrader, we recommend using the 917.8 build of TWS. Frankly, I'm not sure if this will make a difference in your case, but could you try installing this build, then restart NinjaTrader and test again?
You can install TWS 917.8 via this link: http://www.ninjatrader.com/ninjatrad...tall_917_8.exeKyleNinjaTrader Customer Service
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Hello nat101,
It is likley you are seeing the same API issue in another scenario than we have experienced.
Do you have a paper account with IB with the same structure we could test? If not, would you be able to share your live account credentials with us so we can observe and document this issue?
If so, please email support[at]ninjatrader[dot]com with ATTN: Matthew in the subject line and refernece to this post.
We will need to test your account on our end to get a better idea of what is occurring and if there is anything that can be done.MatthewNinjaTrader Product Management
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