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TD Ameritrade LoginFailed

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    TD Ameritrade LoginFailed

    Running the latest version w simulation license and having log in problem. Appreciate any assistance.

    #2
    Hello,

    Thank you for your post.

    Please use the steps I have provided below to remove, repair and recreate your connection within NinjaTrader.
    • Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
    • Tools-->Options-->Data tab-->Repair DB
    • Restart NinjaTrader
    • Please go to the Tools menu--> select Account Connections and recreate the account connection.

    I have also provided a link below to our Connection Guide to assist with creating your connection.

    http://www.ninjatrader.com/Support.php#Help-Guides

    Please let me know if the issue persists after this procedure.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Works now.. Thanks for the quick response.

      Comment


        #4
        No problem at all, glad to help out.

        Have a great day and Happy Trading!
        Christopher J.NinjaTrader Customer Service

        Comment


          #5
          I'm struggling with this one. I've followed your directions twice.

          The first time I repaired the database and restarted NinjaTrader, I could not create an account connection for TD Ameritrade -- the drop down for the Provider's list in the "Connection Options" wizard only listed about 6 options (Google, Yahoo, ESignal...).

          I then reset the DB (this is a fresh installation anyway, but I had been playing around with data steams from Google). Restarted NT and the Provider's list now listed 20ish providers - including TD Ameritrade. I created the connection and the connection failed: "Unable to login(LoginFailed)".

          So, next I repaired the DB, restarted NT and tried it again. Same problem, "LoginFailed".

          I seem to have a different problem...

          I should note that I'm a Thinkorswim trader. My account was merged with TD Ameritrade a few weeks ago. I can log in successfully on TD Ameritrade's website using my account which was originally created with Thinkorswim. This same account does not work through NT.

          Any ideas?

          [edit]
          NT version 7.0.1000.7
          Simulation license
          [/edit]
          Last edited by riversmoke; 09-27-2011, 08:09 AM. Reason: Adding more information

          Comment


            #6
            Email sent. Thanks for the info and the fast reply!

            Comment


              #7
              No problem at all, glad to help out.

              Have a great day!
              Christopher J.NinjaTrader Customer Service

              Comment


                #8
                I am also having the same problem. I sent TDA an email and I am waiting for the response. Perhaps you can add it to the instructions for TDA connection guide.

                Comment


                  #9
                  I am having the same issue. I'm in the group of people who were merged into TD Ameritrade from TOS. I contacted TD Ameritrade customer service and am waiting a response to enable the API.

                  eleven

                  Comment


                    #10
                    TD Ameritrade no longer grants access to API for new customers. that's

                    Comment


                      #11
                      Thanks Kiwuji.

                      I will have to push back on them as I've been a TOS user for the last 4 years. Since TD Ameritrade acquired TOS I would expect them to honor the API arrangement.

                      NT - Has TD Ameritrade communicated this to you?

                      Comment


                        #12
                        official reply from TD Ameritrade

                        Mr xxxx,

                        I see that you are enabled for futures. I am unable to grant you API access unless you do not plan on trading futures in your account. Please let us know.

                        Thanks,

                        xxxxx
                        Apex Technology Support, TD Ameritrade
                        Division of TD Ameritrade, Inc.
                        ================================================== ===

                        Then I called them and see if it's possible to have API access if I didn't trade futures, they told me no since I am a new customer. I ended up opening another account somewhere else. MB Trading. I still plan on using TOS for charts. I love prophet chart.

                        Comment


                          #13
                          I am having an issue with being able to connect. I sent TDA a message to see if they could do anything on their end. They said having an account with them was sufficient. Is there something I need to do since I am new Ninja Trader.

                          Comment


                            #14
                            Hi cfree5119,

                            TDA offers a few different account types. An 'orange' account is required in order to use their service with NinjaTrader. You'll want to follow up with TDA to ensure that your account is indeed an 'orange' account and not a 'green' account.
                            KyleNinjaTrader Customer Service

                            Comment


                              #15
                              My account is indeed an orange account. Further ideas?

                              Comment

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