Vendor indicator does not load

[sandman]

I have a problem with an indicator that seems to be stuck and with which I would need your help. Here are the details:

The indicator is from a 3rd party vendor and shows the daily pivots on an instrument. Obviously pivots change every day and the vendor provides daily updates. This worked fine for the last year. But now these pivots seem to be stuck. I use other indicators from the same vendor and have no problems with those, just with this one that is to show the pivots. I checked with the vendor and I am the only customer who has this problem. Enclosed is an image of a 30-minute chart to illustrate what I mean. The problem persists not only for one instrument but any instrument e.g. 6E, 6S, 6J. You can see that the pivots have not changed the last 3 days while last week they changed daily.

What else I did to check for the source of the problem:
1. I made sure the date format in my computer is mm/dd/yyyy.
2. I closed and re-opened NinjaTrader.
3. I rebooted my computer.

The only change I am aware of concerns something in the session manager which I did Sunday night. I deleted Sunday altogether. Saturday had never been in there. All other days from Monday to Friday run from 12am to 11pm (European time).

What do you recomment I do next?

sandman

[NinjaTrader_Bertrand]

sandman, unfortunately we would not be really familiar with this addon here - were there any other changes on PC / security software that you did that could have an impact here getting the needed updated data for the study?

If you use the default session template again without changes would that improve the outcome for you? You can reset them under Tools > Options > Data > Reset Instruments and restart NT7.

[sandman]

sandman, unfortunately we would not be really familiar with this addon here - were there any other changes on PC / security software that you did that could have an impact here getting the needed updated data for the study?

If you use the default session template again without changes would that improve the outcome for you? You can reset them under Tools > Options > Data > Reset Instruments and restart NT7.

Thanks Bertrand.

No, no changes other than the session manager that I am aware of.

I now tried the reset with the Reset Instruments option but it did not change anything.

How about Reset DB or Repair DB? I am not familiar with the difference between the two - could one of them be used to try and fix it?

sandman

[NinjaTrader_Bertrand]

Thanks for the reply - I'm not sure how / if the DB would affect your custom indicator study, but a repair of it is easily done under Tools > Options > Data. The same would go for a reset, although you would lose here your historical trade execution data then.

[sandman]

Thanks for the reply - I'm not sure how / if the DB would affect your custom indicator study, but a repair of it is easily done under Tools > Options > Data. The same would go for a reset, although you would lose here your historical trade execution data then.

I did the reset DB and repair DB but still no change.

Additionally I uninstalled and deleted the Vendor indicator files, then installed them anew.
Still no change, same problem as before.

Could it help if I send trace and/or log files and one of your top notch tech specialists could look these over?

sandman

[NinjaTrader_Bertrand]

Sure sandman, please email them in via Help > Mail to Support in reference to this thread and we'll review them, please also include the contact info of your vendor so I could check with him as well.

[sandman]

Bertrand.
Thanks. It is fixed now. I am glad. Aside from my own computer I trade via my own server where all the calculations are done. So resetting my computer did not help but resetting the server did the trick. I fixed it. Now I am off to make some money

sandman

[NinjaTrader_Bertrand]

Glad to hear you could resolve it sandman, good trades.