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Installation error

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    Installation error

    I am trying to install NT. I chose the folder C:\program files\NinjaTrader

    Gives an error while creating documents file,
    "An error has ocurred while attempting to create the directory D:\user.v2\documents"

    What should i do?

    #2
    Sheriff,

    Thank you for posting.

    Please first ensure that you are signed on as an Administrator account and not a user or power user to ensure that you have access to the right specified folder. Then please follow the steps listed below to completely uninstall and reinstall NinjaTrader:

    1. Close all running applications.
    2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
    3. From Add and Remove Programs select NinjaTrader 7 and click Remove.
    4. Then manually delete the folder "NinjaTrader 7" located under Start --> My Documents.
    5. Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
    6. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear ! history).
    7. Reboot your machine.
    8. Once these steps are completed, download NT7 from the link below:
    * http://www.ninjatrader.com/download-registration

    Please let me know if this works for you.
    Caleb S.NinjaTrader Customer Service

    Comment


      #3
      It didnt work,
      i think the problem should be connected with the administration thing, as i had some issues installing another program, and said something about the admin. But the person that installed the operational system saids that i am the administrator. How can i chek that and change the user to have access to all the folders?

      Comment


        #4
        Sheriff,

        Please send a note to [email protected] ATTN Lowell and include a link referencing this forum post.
        Caleb S.NinjaTrader Customer Service

        Comment

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