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    No connection

    Hi,

    I didn't use NinjaTrader for a few months, till I decided to begin again with stocks last week. I wanted to connect with Kinetick, which was fully alright, but when I wanted it to show a graph of a stock or index, theres just an empty window with two lines in front of me.
    Any thoughts how to solve this problem?

    Thanks.

    #2
    Hi sentrix,

    Thanks for posting.

    Which instrument are you charting? In which interval?

    Is the connection linked to a full account or the free EOD service?
    KyleNinjaTrader Customer Service

    Comment


      #3
      Hi,

      I tried to search for a AAPL and DAXX index. I tried intervalls between 5mins and 1d. I just use a free license, connected to a Zen-Fire (not active now). and Kinetick.

      Comment


        #4
        Hi sentrix,

        I'm still a bit unclear as to what type of Kinetick account you're using. Do you connect to the Free feed or have a paid subscription?
        KyleNinjaTrader Customer Service

        Comment


          #5
          It's a free feed.

          Comment


            #6
            Hi sentrix,

            With the free KInetick connection, only daily data should be available. That said, there was a recent bug which would prevent this data from being displayed. Can you tell me which build of NinjaTrader you use? To check, click Help > About.
            KyleNinjaTrader Customer Service

            Comment


              #7
              License ID:
              Type: SimulationOnly
              Machine ID: 471678D0E06EE101D3E682FFAFDCB35B
              .NET/CLR Version: 2.0.50727.4927
              Expiration: 12/1/2099
              Licensed features: AdvancedStrategyManagement
              AutomatedTrading
              BasicEntry
              Charting
              SuperDom
              Licensed providers: Collective2
              IQFeed
              ESignal
              External

              Its a 7.0.1000.7 version

              Comment


                #8
                Hi sentrix,

                With the 7.0.1000.7 release and the free Kinetick EOD connection, it should be possible to chart either of the instruments you mentioned in a daily interval. Please try a new Daily chart of AAPL. Does data load? If not, do you receive an error?
                KyleNinjaTrader Customer Service

                Comment


                  #9
                  I did try it, but its no use. I can load the graph, but no info in there(no candles, data). I dont receive any error message.

                  Comment


                    #10
                    Hi sentrix,

                    Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

                    In the message, include a link to this forum thread and a copy of today's trace file.
                    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
                    The file I need would be named 'trace.20110926.txt'.
                    KyleNinjaTrader Customer Service

                    Comment


                      #11
                      sended

                      Sended both trace files i have.

                      Comment

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