Lost of connection - Can Not connect

[Michael Larsen]

Hi

I am running on NT 7 - 64 bit.

I lost connection after being connected approx 4 hours.

I traid to reconnect to not successfull.

I tried to close the NT application and re-start it then I get the information "Loginfailed: Unable to login (13) permission error"

My broker is Mirus Futures

Can you please assist in solving this problem?


Thank you in advance

Best regards

Michael

[cjsiding]

I am also having the same problem.

[NinjaTrader_ChristopherJ]

We have contacted Zen-fire and I will send a follow up as soon as additional information is available.

Thanks for your patience.

[newbie0101]

cant connect

getting login failed please check your account blah,blah,blah.
I mean cmon people with todays technology and software, why is it you cant get something to alert/pop-up, whatever to inform us that there are issues on your end, zen-fires end or whomevers besides the end user me and others like me. Even when the remedy works like
delete acct conn
put account conn back in
other platforms and feeds are working without a hitch this morning but not good ol Ninja
anyway that's my vent for now take it easy

[NinjaTrader_ChristopherJ]

There was a report of a major ISP outtage which appears to be resolved. Please test your connection at this time and let me know if you are able to connect successfully.

[Michael Larsen]

Hi,

Yes is working now, thank you.

What is a "major ISP outtage"?

Best regards


Michael

[NinjaTrader_James]

Hello Michael,

This is James, Manager in Support responding on behalf of Christopher.

Essentially an internet service provider (ISP) which supplies Zen-Fire with some of their internet services experienced a lapse in service. I can liken this to a scenario where your home internet goes out.

Please let me know if I can be of further assistance.