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Software getting buggy

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    Software getting buggy

    My software (Ninja 7) is starting to get buggy. My charts weren't properly updating on Friday when I loaded the platform. I'm especially having trouble with a custom indicator. This morning, it didn't automatically connect to Zen Fire like usual. My volume chart is telling me it needs more historical data, but when I added a day it messed up the custom indicator, so I went back to 3 days of data and the indicator works ok now. I think it may need a re-installation.

    #2
    Hello,

    Please let me know if you would like me to further assist on this install.

    If so please email me at support at ninjatrader dot com and reference this forum post and we will attack each issue one by one.

    Otherwise please let me know if a reinstall does not resolve the issue as well, but it sounds like you want to try this first.

    I look forward to assisting you further.
    BrettNinjaTrader Product Management

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      #3
      It's been awhile since I've reinstalled. Can I just leave everything intact and run the set up again? Or do I have to do something else?

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        #4
        Hello,

        Depends on the level of reinstall you would like to try.

        This is just a surface level reinstall.

        If you wanted a complete uninstall and reinstall after you uninstall please manually delete the My Documents->NinjaTrader 7 folder.

        This would delete all of your settings and custom data.

        Let me know if I can be of further assistance.
        BrettNinjaTrader Product Management

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