blank SuperDOM

[fordshimus]

Good day,

I am demo trading future using AMP broker and Zen-fire connection.The SuperDOM( both static and dynamic) price ladder doesn't display any price.It's just blank and i can't do anything with it. The charts are fine and the Chart Trader works. Is demo account not allowed to trade with DOM? or user error? The instrument is CL 12-11.
Thank you

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Do you have CL 12-11 available in the Instrument drop down menu within the SuperDOM? If you do not have it available please add CL 12-11 to your Default Instrument List.

I have provided a link below to our Help Guide that goes over Adding/Removing Instruments.

http://www.ninjatrader.com/support/helpGuides/nt7/instrument_lists.htm

Please let me know if I may be of further assistance.

[fordshimus]

Added to the default instrument list,now it works! Thanks Christopher(and your reply was fast too)! will post again, if there is any further problem.

[westsider]

Still no Dom

Hello,
I am using my Sim 101 account connected to Kinetick date. I have ES 12-11 selected and still get no prce acivity on my super dom. What am I doing wrong?
Thanks
Werstsider

[NinjaTrader_Kyle]

Hello Werstsider,

Thanks for your post.

Are you using a full Kinetick account or the free end of day service?

To load data in the SuperDOM using Kinetick, you would need to be using a full Kinetick account which was subscribed to level I and II data for the instrument you are attempting to view.

[danhoff]

I have paid subscription to Kinetick and it still doesn't work I have esz1 on my default instruments and super dom is still blank.

[NinjaTrader_Jason]

Hello danhoff,

Can you please disconnect Kinetick and go to Control Center-->Tools-->Options-->Data-tab and click Reset Instruments. Restart NinjaTrader and check if you now receive data for the ES 12-11 in NinjaTrader once connected.

[danhoff]

Didn't work, howver i can't see Static SuperDOM now, only Dynami SuperDOM available in the New -> Menu

[NinjaTrader_Jason]

Likely your license key is configured for the Dynamic SuperDOM, so you can only select the Dynamic SuperDOM.

Do you experience any error messages in the Control Center-->Log-tab when you select the ES instrument in NinjaTrader?

What version do you have installed? You can check this at Control Center-->Help-->About.

Do you receive real-time data for other instruments or do you not receive data at all?

[danhoff]

I used to have Static Super DOM and it was working, i was able to open it.

From about:

NT7

Type: Regular
Machine ID:
.NET/CLR Version: 2.0.50727.5448
Expiration: 12/31/2098
Licensed features: AutomatedTrading
AdvancedStrategyManagement
BasicEntry
Charting
LiveTrading
SystemDevelopment
Licensed providers: Collective2
IQFeed
ESignal
External
Barchart.com
Google
Kinetick
Replay
Simulator
Yahoo
InteractiveBrokers

[NinjaTrader_Jason]

Hello danhoff,

Can you please check if you have version 7.0.1000.7 installed.

Likely you had the free license key entered when you were able to open a Static SuperDOM. If you send me an email at support[at]ninjatrader[dot]com, I can forward you the free license key. You can send me your license key this way as well so I can confirm if the license is set to the Dynamic SuperDOM. Please reference this forum thread in your email.