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.8 Cannot change/move order entry in chart trader

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    .8 Cannot change/move order entry in chart trader

    hi
    Just updated to .8.
    NT crashes every time I try to change or move a limit order that has not been filled.

    1. Right click on chart and place an order
    2. Double click on order to move it, dark blue line shows as normal
    3. Move dark blue line to new price and left click, NT crashes

    Please help

    Same error when using dynamic DOM as well


    Last edited by cnecorp; 12-19-2011, 06:15 AM.

    #2
    Hello cnecorp,

    Can you please restart NinjaTrader and check if you can reproduce the issue.

    Please note that a single click is sufficient as per step #2.

    I tested it on my end, however I do not experience a crash so far. If the issue remains, please send me your log and trace files. Go to Control Center-->Help-->Mail to Support. Put 'Attn Jason, http://www.ninjatrader.com/support/f...d.php?t=46300' in the subject field and enable 'Log and trace files'.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Hi Jason

      I did restart NT several times, including rebooting my PC just in case.
      Problem still exists. I will try clearing my workspace and template settings later on today and try again and will capture and post an avi to show you what happens.

      As well as sending you the log and trace files.

      Comment


        #4
        Hi Jason

        Problem still exists despite rebooting. Have sent you the log and trace (brand new one with the crash only)

        Comment


          #5
          Jason, Have not heard back, any news cos I cannot trade properly atm.

          Comment


            #6
            Hello cnecorp,

            Do you have the ticket number of our email correspondance? Unfortunately I can find our email history.

            Or you could reply on the latest response I sent and it will re-open the ticket as well.
            JasonNinjaTrader Customer Service

            Comment


              #7
              Jason

              Have checked my emails including my spam folder and have no mail from support

              . I have resent the files via help as per original instructions
              . I have wiped my workspace files and rebuilt - no success
              . Something that may be a contributing factor is that I am using MBT

              Thanks

              Comment


                #8
                Hi cnecorp,

                Please send Jason a PM via our forum with your email address so we can track down the message you'd sent earlier. Thanks!
                KyleNinjaTrader Customer Service

                Comment


                  #9
                  Thanks Kyle, wil do

                  Comment


                    #10
                    Jason

                    Problem fixed, I had to upgrade MB Navigator

                    Thanks

                    Comment

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