Today I had to reinstall my OS and accordingly to this the Ninja trader too. First was working, after I tried to enter my user name and password in the connection settings the ninja gave me this massage on the picture I attached. What I have to do so I can run Ninja again ?
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Ninja crashed when I tried to enter the password
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Ninja crashed when I tried to enter the password
Hello !
Today I had to reinstall my OS and accordingly to this the Ninja trader too. First was working, after I tried to enter my user name and password in the connection settings the ninja gave me this massage on the picture I attached. What I have to do so I can run Ninja again ?Tags: None
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Hello,
Thank you for your post and welcome to our forums!
In order for me to determine why this is occurring, I will need to review your most current log and trace files.
You can do this by going to the Control Center-> Help-> Mail to Support.
Please use 'Attn: Matthew' in the subject line and a refernece to this thread.MatthewNinjaTrader Product Management
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I can't even start it since then.
First I decided to repair the windows and ninja was working fine, no problems at all. But then I decided to make full reinstall with format the disc. After that I install the ninja, go to account connections, create the new one and when I closed the several mini-windows with announcement after that the Ninja crashed and gave me this.
Reinstall Ninja again, but no change. The problem is the same.
Should I reinstall Windows and maybe to go with newer version of it ? I am using XP SP2 for 5 years maybe and I never had such problems.
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Hello,
I would not quite suggest reformatting.
Can you please manually send your log and trace files as an attachment.
Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named log.20111222.txt
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
- The trace file will be named trace.20111222.txt
Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.MatthewNinjaTrader Product Management
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Thank you very much. I installed the NET framework 3.5 SP1 and Ninja is working again.
Thank you and for the fast response, you are great
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