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loading index at NINJA

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    loading index at NINJA

    Hi
    My ninja is connecting TD, Yahoo and Kieniket. I am able to load index (such as CCITR or DBENIX) on my TD trading platform, however, on the ninja could not load this index( CCITR or DBENIX) at all.
    can any one help to solve this problem?
    Thank you so much
    chun zhang
    PS: The Ninja shows me the error message " error on loading chart data for DBENIX defaut. error -response too short{2d){20}
    Last edited by chunzhang; 12-22-2011, 05:56 PM. Reason: get error message but can not figure out

    #2
    HI,

    When attempting to load these charts, does an error appear? If so, what does the error report?
    KyleNinjaTrader Customer Service

    Comment


      #3
      Hi
      the error message is : Error on loading chart data for "DBENIX default" Error-response too short {2D}{20}.

      Comment


        #4
        Hi,

        Which exchange would 'DBENIX' trade on?
        KyleNinjaTrader Customer Service

        Comment


          #5
          Hi:
          it is traded on (NYSE: ^DBENIX )
          http://finance.yahoo.com/q?s=^DBENIX
          thank you so much

          Comment


            #6
            Hi,

            Please open the Instrument Manager by clicking Tools > Instrument Manager.
            In the manager, select DBENIX from the list on the left, then click Edit to load the Instrument Editor.

            In the editor, check the NYSE exchange, then click OK to exit the Instrument Editor. Next, click OK to exit the Instrument Manager.

            Restart NinjaTrader.

            Add DBENIX to your default instrument list with NYSE selected as it's exchange: http://www.ninjatrader.com/support/h...ment_lists.htm

            Finally, try opening a new chart and tell me if the same error triggers.
            KyleNinjaTrader Customer Service

            Comment


              #7
              Hi
              thank u for you hint
              but the problem is I could not find the DBENIX ticker under the search function. Which means DBENIX does not exist.
              However i can load it from TD trading platform
              please help this problem

              Comment


                #8
                Hi,

                Based on the error, that instrument should be available.

                Please set the 'type' menu to Index, then run another search for just the character 'D'.
                Do you find the instrument now?
                KyleNinjaTrader Customer Service

                Comment


                  #9
                  Hi
                  Thank your help
                  i still could not find the ticker in any type DBENIX
                  but i did find it in the TOS, what happen cause me could find it from NINJA while I connect to TOS
                  looking forward to hear you
                  chun zhang

                  Comment

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