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Partner 728x90

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Can't connect to PFGBest

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    Can't connect to PFGBest

    I applied a practise account at PFG and have done all step in the connection guide.

    then I connect to PFG but the status on NT is always "connecting - PFG"

    I checked the log on the PFG trade server interface

    shows this repeatedly

    "
    ......
    2011-12-28 18:58:56.16 - GetUserServerIP called by client.
    2011-12-28 18:58:56.16 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:04.16 - GetUserServerIP called by client.
    2011-12-28 18:59:04.16 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:12.16 - GetUserServerIP called by client.
    2011-12-28 18:59:12.16 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:20.16 - GetUserServerIP called by client.
    2011-12-28 18:59:20.16 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:28.17 - GetUserServerIP called by client.
    2011-12-28 18:59:28.17 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:36.17 - GetUserServerIP called by client.
    2011-12-28 18:59:36.17 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:44.17 - GetUserServerIP called by client.
    2011-12-28 18:59:44.17 - ^IP^D2FN7,XXXXXXX
    2011-12-28 18:59:52.18 - GetUserServerIP called by client.
    2011-12-28 18:59:52.18 - ^IP^D2FN7,XXXXXXX
    2011-12-28 19:00:00.18 - GetUserServerIP called by client.
    2011-12-28 19:00:00.18 - ^IP^D2FN7,XXXXXXX
    2011-12-28 19:00:08.18 - GetUserServerIP called by client.
    2011-12-28 19:00:08.19 - ^IP^D2FN7,XXXXXXX
    2011-12-28 19:00:16.19 - GetUserServerIP called by client.
    2011-12-28 19:00:16.19 - ^IP^D2FN7,XXXXXXX
    "

    what's the problem?

    thank you!


    #2
    Hello kendobrat,

    Can you please send me your log and trace files. Go to Control Center-->Help-->Mail to Support. Put 'Attn Jason, Can't connect to PFGBest' in the subject field and enable 'Log and trace files'.
    JasonNinjaTrader Customer Service

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