Can not connect ZenFire

[Romulan]

I have been using Ninja/Zenfire for over a year. This morning I can not connect and I get the error "Login failed: Please check your account connection parameters and your internet connection".

My internet connection is fine and I last used Ninja on Thursday with no problems.

I have received this same error sporadically on weekends when Zenfire was apparently doing maintenance.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated and you may restart NinjaTrader.

Next please remove, repair and recreate your connection with the steps I have provided below.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Tools-->Options-->Data tab-->Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

I have also provided a link below to our Connection Guide to assist with creating your connection.

http://www.ninjatrader.com/Support.php#Help-Guides

Please let me know if the issue persists after this procedure.

[Romulan]

I have Windows7 so I think I syncd the clock correctly. At any rate, it still does not work. I can not connect.

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.
3.) The name of your broker.
4.) Tell me if this is a Live account or Demo account.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt