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DOM stops updating
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DOM stops updating
Several times today I've had the static DOM fail to update. For example, the market is trading 2344/45, then goes 43/44 (I can see the price in the time & sales window) but the ladder is still showing a bid at 44. This is on the Ninja sim. I have Kinetic real-time + level II for Eurex.Tags: None
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Originally posted by NinjaTrader_Brett View PostHello,
Thanks for the note.
When this happens how long does it happen for?
Can you still move the DOM window around when this happens?
-Brett
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Hello,
Looks like you might be dropping your level 2 subscriptions for some reason.
Please go ahead and do an update to NinjaTrader since there are some improvements to NT that you would want to upgrade for.
Download link: http://www.ninjatrader.com/download-registration.php
Then please remove and recreate the Kinetick connection.
• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Data tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.
Then reconnect, if it still occurs at this point please send an email to support at kinetick dot com and reference this forum post so that we can look into this further.
-Brett
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