Option to load strategy is greyed out--why?

[ravenswood1]

Hello

I am attempting to run a strategy on a YM 3-12 chart, using the simulated data feed.

When I right click on the chart to load a strategy, the option is greyed out. I can't select it.

However, when I load up a chart for a stock (in this case, NYSE:EL), I can right click on the chart and load my strategy.

What am I doing wrong? Why can't I load my strategy on the YM chart using simulated data?

[sledge]

You have "chart trader" enabled.

I can tell that because you have buy/sell capability below it.

If you mouse over the $ in the top, it'll tell you "Strategies - disabled if chart trader is enabled"

Hello

I am attempting to run a strategy on a YM 3-12 chart, using the simulated data feed.

When I right click on the chart to load a strategy, the option is greyed out. I can't select it.

However, when I load up a chart for a stock (in this case, NYSE:EL), I can right click on the chart and load my strategy.

What am I doing wrong? Why can't I load my strategy on the YM chart using simulated data?

[NinjaTrader_AdamP]

Ravenswood,

Having chart trader enabled can cause this to happen. If this is not the case, please send a request to support [at] ninjatrader.com. We would be happy to help you there.

Please let me know if I may assist further.

[darmbk]

Hi,

I have the same issue, where I want to add a strategy to a chart but I have Chart Trader enabled. Where is Chart Trader enabled/disabled from?

Thanks,
darmbk.

[NinjaTrader_PatrickH]

Hello darmbk,

Thank you for your post.

Right click in your chart > select Properties > set the Show Chart Trader setting to False > OK.

Please let me know if I may be of further assistance.

[darmbk]

Hi PatrickH,

Thanks for your quick response. I have set ShowChartTrader to false but I am still seeing the Strategies icon as greyed-out?

Thanks,
darmbk.

[NinjaTrader_PatrickH]

Hello darmbk,

Thank you for your response.

Can you send me your License Key (Help > License Key) to support[at]ninjatrader[dot]com with 'ATTN: Patrick - 594391' in the subject line?

[filet]

Hi PatrickH,

same problem here, can not load any strategy, button is greyed out, charttrader
is disabled.
Can you help here?

Thanks
filet

[NinjaTrader_PatrickH]

Hello filet,

Thank you for your post and welcome to the NinjaTrader Support Forum!

Are you connected to a data feed provider? You can check this on the bottom left hand corner of the NinjaTrader Control Center, it should list 'Connect - YourDataFeed'. If this is not listed you are not connected and will need to go to File > Connect > and select a connection. The strategies option will not be available in charts when you are not connected to a data feed.

[jeremy83846]

[NinjaTrader_ChrisSch]

Hello jeremy83846,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2242930" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.