No connection to Zen-Fire

[Eduard]

Good day,

I have registered to Zen-Fire demo data feed and I cannot connect. NT gives error: Login failed: please check your account par… Previously I had connection to Zen-Fire.

Could you please help me?

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update.

Your PC clock should now be updated and you may restart NinjaTrader.



Next please remove, repair and recreate your connection with the steps I have provided below.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Tools-->Options-->Data tab-->Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Zen-Fire based brokerage.

Click here to take me to the Zen-Fire Connection Guide



If the issue persists can you tell me if this is a Live account or Demo account?


If this is a Live account please tell me what broker you have your account open with.



Please let me know if I may be of further assistance.

[Eduard]

Unfortunately the steps above did not help. This is a demo connection. I have registered at zen-fire.com. I have PM you my user name and password.

[NinjaTrader_ChristopherJ]

I have tested your connection on my end and was able to connect successfully. Please tell me what version of NinjaTrader you have installed which can be found under Help-->About.

[Eduard]

This is really weird. I've never had such a problem.

I have latest version 7.0.1000.8

[NinjaTrader_ChristopherJ]

Please confirm within your Zen-Fire connection you have "Demo" enabled.

[Eduard]

Yes the demo in my connection is enabled. Maybe is my IP blocked by Zen-Fire ?

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[Eduard]

Ok. Thanks!

[joudy]

Hi,

I have the same problem as above.

I followed the instructions and constantly repeats the error message:

Login failed: please check your account par ...

Can you help?

[NinjaTrader_ChristopherJ]

Hi,

I have the same problem as above.

I followed the instructions and constantly repeats the error message:

Login failed: please check your account par ...

Can you help?

So I may test your connection on my end please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Attach your Config file which can be found in Documents-->NinjaTrader 7 folder

[NinjaTrader_ChristopherJ]

Due to user information contained within the diagnostic files can you please forward them [email protected] Attn: Chris J. Also be sure to include your Config file within your email.

[joudy]

Thank you for your help, all working now.
I used to use a wireless connection that is not supported.

thanks

[Dr. Bocephus]

Same issue.

Sending an email to the above address to Chris.

[NinjaTrader_ChristopherJ]

Same issue.

Sending an email to the above address to Chris.

Unfortunately I was out of the office when you posted. Does the issue persist at this time?