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Partner 728x90

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DOM doesn't update

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    DOM doesn't update

    Was this problem ever resolved?

    http://www.ninjatrader.com/support/f...ad.php?t=46811

    I am trading the 3 and 10 year Australian Bonds, with CQG data feed. The 10 year updates with no problems, but the 3 year only updates when I move the ladder up and down or centre it. The price can change, but the market depth (bids and offers) remain the same.

    I can put two ladders with this contract next to each other and see they only update as I click centre and I get this problem on the superDOM and staticDOM.

    I just went live and this problem happens continuously.

    NoRhino

    #2
    Hi NoRhino,

    Thanks for the post. I will have a member of our team update you tomorrow on this. So that we have the most information possible, can you please use Help > mail to support software to send us your trace and log files, and include a link to this thread in the body of the message:
    http://www.ninjatrader.com/support/f...ad.php?t=47119
    Ryan MNinjaTrader Customer Service

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      #3
      Okay thanks, I sent the email.

      Comment


        #4
        Hi,

        I didn't hear back from anyone, is anyone looking at this problem?

        Comment


          #5
          Hi NoRhino,

          Could you please send me another note to Support [AT] NinjaTrader [DOT] com with a link to this forum thread? Once I know your email address, I'll be able to find the other ticket related to this case. Thanks!
          KyleNinjaTrader Customer Service

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            #6
            I sent another one, I realized it says send an email to me and as I didn't receive one both times. I tried sending a support note directly to myself and nothing!

            How do I export the log file? Then I'll send it directly by email.

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              #7
              Hi,

              The files we would need here are simple text files.

              You'll find the log file in the Documents > NinjaTrader 7 > Log folder.
              The files are named by date in a 'log.YYYYMMDD.txt' format.

              Trace files would be found in the Documents > NinjaTrader 7 > Trace folder.
              Those files are also named by date in a 'trace.YYYYMMDD.txt' format.

              Just the most recent files should be sufficient for our investigation. Thanks again!
              KyleNinjaTrader Customer Service

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                #8
                Thanks, email sent

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