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    Ninja has stopped opening

    Hi Support,
    For some reason I am unable to open NT7.
    It has given this issue on occasion and closing using task manager in Win7 then reopening program has fixed the issue.
    I discovered this when I had installed NT7 on another computer and wanted to backup from original and restore to new computer.
    Also, I thought that perhaps the program was damaged so tried to re-install but I get a message saying to un-install original first and I don't want to lose settings etc.
    I look forward to your response.
    Thanks
    Last edited by AndrewReekie; 01-29-2012, 07:46 AM.

    #2
    Hello Andrew,

    Thank you for your post.

    I would like to look into why this is occurring. Can you please go to Help --> Mail to Support to include your trace and log files and reference this post?

    Thank you!
    Ray SNinjaTrader Customer Service

    Comment


      #3
      Thanks for your response. I have done as you asked.
      NT opened this morning but the backup has taken an hour so far and looks to be maybe half way. On a pretty new computer so not sure why. Been "Archiving tick chart data" for a long time.
      What would be a normal backup time?

      Comment


        #4
        Hi Andrew,

        As you'd imagine, the time a backup takes will depend on how much data is being backed up. Times beyond 30 minutes are not unheard of. Ultimately, the process should complete if given the time however.
        KyleNinjaTrader Customer Service

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