Unable to Cancel Pending Orders

[NitroG]

I had a strategy running and when I returned, it had numerous rejected orders! I went to the order page and tried to "Cancel All Orders" and all of the Pending orders remained. I get a message saying;
"CancelAllOrders failed4: barsInProgress=0 Historical= False Orders. Count 17 instrument = 'GC 02-12' exp=Index was outside the bounds of the array"

The strategy cannot be enabled!

I tried to cance onthe DOM but this also has no effect.

thanks,
NitroG

[NinjaTrader_AdamP]

NitroG,

Please submit a support request to support at ninjatrader dot com along with ATTN : Adam 600675 in the message body. To sort this out, we will require your trace and log files.

I look forward to helping you resolve your issue.

[NitroG]

Sent over the Trace and Logs from the day in question.
NitroG

[NitroG]

This is uncharaceristic of Ninja support to NOT have had some feedback as to how this problem will be resolved.

I have sent over the requested info but yet no acknowledgement.

Can someone (anyone) at the Ninja support staff set some expectations as to the possible timing for the resolution of this issue?

thanks,
NitroG

[NinjaTrader_Kyle]

Hi NitroG,

Could you please re-send your email? It's likely we've simply not received it.

[NitroG]

Kyle,
I have resent the files again and I have also received the Automatic comfirmation from Ninja saying that they have received it as well (I got this on my first attempt a few days ago as well).

NitroG

[NitroG]

Kyle and Adam,
I resent the files a few days ago and still no response from support.
Just to be sure: I am sending the emails to :[email protected]

Thanks,
NitroG

[NinjaTrader_AdamP]

Nitro,

Kyle sent you the following message :

Thanks for following up with me here.



Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account.

From the NinjaTrader Control Center window select the menu Tools > Options
Select the "Simulator" tab
Press the "Reset" button

Please let us know if we can assist further.

[ccl3093]

There are many "PendingSubmit" orders under order tab back to 3/14/2014. I reset the simulator, but can not get rid of them.

Thanks.

ccl3093

[sandman]

Try "Flatten Everything" under Control Center > File.

sandman

[ccl3093]

It is not working. See the attached.

thanks.

ccl3093

[NinjaTrader_CalH]

Hello ccl3093,

Just to confirm, these are from the Sim101 account correct?

If so, try resetting your data base
Disconnect NinjaTrader from any open connections via File > Disconnect
From the NinjaTrader Control Center window select the menu Tools > Options
Select the "Data" tab
Press the "Reset DB" button
Press the "OK" button

The following data will be removed -
Historical orders
Historical executions
Historical ATM strategy data
Saved Strategy Analyzer backtest results


The following data will be maintained -
ATM strategy templates
Historical chart data

[ccl3093]

No. They are under a custom account. I do the simulation under multiple accounts.

Thanks.

ccl3093

[NinjaTrader_CalH]

Ccl3039,

Please follow the instructions below -

Disconnect from any data providers.
Repair your data base by going to Tools -> Options -> Data Tab
Restart NinjaTrader when done and reconnect.

Let me know if this worked for you

[ccl3093]

There is another issue which has been holding me back almost one month. My EL code of TS sends orders to multiple accounts of NT for simulation. However, NT can not cancel limit orders sometimes. My code checked NTOrderStatus(myOrderId), and got "Cancelled". Unfortunately, the order was not cancelled, and was filled several minutes after "Cancelled". I have been working with support for a while, and no luck so far. I think that I should not be the first one having this problem in this forum. If someone has a fix, please post it here and help me out.

Thanks very much in advance.

ccl3093