Login failed: Timeout on waiting for TWS !!!

[Recon]

Hello,

I have NT7 et TWS 921-5 as is indicated in your tutorial.
But when I can connect NT to IB, I have this message error : Login failed: Timeout on waiting for TWS

Anybody have a solution for my problem ?

THX

[NinjaTrader_Kyle]

Hello Recon,

Thank you for your post and welcome to the NinjaTrader support forum!

Please double-check your NinjaTrader version by clicking Help > About.
If you are not using the current 7.0.1000.9 release, please shut down NinjaTrader and TWS then upgrade via the following link: http://www.ninjatrader.com/download-registration

[Recon]

Hello NinjaTrader_Kyle,

I use NT 7.0.1000.9

THX

[NinjaTrader_Matthew]

Hello,

Can you please also clarify who you have an account with? Are you using another introducing broker, or do you have an account with Interactive Brokers?

Is the version of TWS you are using a White Labled version? If you are unsure, please send an email to support[at]ninjatrader[dot]com and provide me with a screen shot of your version of TWS and I can help determine if this is a supported version.

[smatthew]

Same problem as Recon

I've downloaded and installed TWS from Ninjatrader.com:

http://www.ninjatrader.com/ninjatrader/TWS/tws40_install_921_5.exe

See attached screenshots for all other relevant information.

[Recon]

Hello NinjaTrader_Matthew,

I have an account with Interactive Borkers and I use the version of TWS as is indicated here :

http://www.ninjatrader.com/ConnectionGuides/Interactive-Brokers-Connection-Guide.php

THX

[NinjaTrader_Matthew]

I've downloaded and installed TWS from Ninjatrader.com:

http://www.ninjatrader.com/ninjatrader/TWS/tws40_install_921_5.exe

See attached screenshots for all other relevant information.

The version you are using is a White Labeled version associated with your log in called "Today's Broker" (see the title bar)

Please note that it is the users login credentials that will convert any version of TWS in to a 'white labeled' version. Although you may have downloaded TWS 921.5 from our site, your login may be associated with a White Labeled version.

The following work-around typically allows the connection to take place:

• Open TWS. In menu bar click <Configure> and proceed as outlined below:
• Configuration--> Display--> Settings
• On the right panel in "Titlebar text" there is a edit box. Enter following into it:
  "Interactive Brokers Trader Workstation" (without quotes)
• Then navigate to Configuration--> Display--> Style
• Check the setting: Use system title bar (Change requires a restart).

Please let me know if you need further assistance.

Hello NinjaTrader_Matthew,

I have an account with Interactive Borkers and I use the version of TWS as is indicated here :
http://www.ninjatrader.com/ConnectionGuides/Interactive-Brokers-Connection-Guide.php

THX

Please let me know if the same above does not work for you.

[smatthew]

Worked!

The version you are using is a White Labeled version associated with your log in called "Today's Broker" (see the title bar)

Please note that it is the users login credentials that will convert any version of TWS in to a 'white labeled' version. Although you may have downloaded TWS 921.5 from our site, your login may be associated with a White Labeled version.

The following work-around typically allows the connection to take place:

• Open TWS. In menu bar click <Configure> and proceed as outlined below:
• Configuration--> Display--> Settings
• On the right panel in "Titlebar text" there is a edit box. Enter following into it:
  "Interactive Brokers Trader Workstation" (without quotes)
• Then navigate to Configuration--> Display--> Style
• Check the setting: Use system title bar (Change requires a restart).

Please let me know if you need further assistance.




Please let me know if the same above does not work for you.

Ninja now connects normally with TWS. Thanks!
Suggestion: You might want to include this bit of information in your IB connection guide.

[Recon]

Hi
Bravo Matthew, everything works perfectly now

thank you and good weekend

[NinjaTrader_Matthew]

Glad to hear that did the trick for everyone. I will forward your comments about adding this to our connection guide to our product manager.