Forex.com live account, unable to connect via NinjaTrader

[HitTheCity]

Hi, today I opened a live trading account with Gain/Forex.com.

I followed the connection instructions for connecting to Gain via NinjaTrader on this site.

When I try to connect, I get an error dialog popup that states the following:

"Login failed: Unable to log into the GAIN API. Check user name and password. GAIN error message: "Authentication problem. Do i know you? Perhaps we've not been introduced."

My username and password is correct as I can log into my account at Forex.com using the same credentials.

I am currently using the free version of NinjaTrader, but my understanding is there shouldn't be any issue connecting to GAIN with the free version, only that I simply won't be able to execute trades.

Any help would be much appreciated!

Regards,

Luke.

[NinjaTrader_Jason]

Hello Luke,

Welcome to our forum!

Unfortunately, you will need to rebrand your Gain account for use with NinjaTrader in order to connect. Please see the link below for instructions.

http://www.ninjatrader.com/ConnectionGuides/Gain-Start-Guide.php

[HitTheCity]

Ok, thank you for the prompt response Jason. I shall follow the instructions in the link you provided.

Cheers.

[ggeib750]

Hello ,

I have a demo account in Forex.com ? Can I connect NT to it as well ?

Thx
Gerard

[NinjaTrader_Matthew]

Hello,

You will need a live GAIN account to use with NinjaTrader.

http://www.ninjatrader.com/ConnectionGuides/Gain-Start-Guide