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Error With Kinetick Data Or Ninja Trader?

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    Error With Kinetick Data Or Ninja Trader?

    Hello. For the first time I've started using Kinetick for EOD charts. I pulled up a chart of GDX last week. There has to be a problem either with the data or Ninja Trader. I've attached a screenshot of GDX. As you can clearly see, Ninja Trader labeled last weeks data as 22, 23, 24 and 25. It should have been 21, 22, 23 and 24. Please advise.

    Best Regards
    Chuck
    Attached Files

    #2
    Hello Chuck,

    Thank you for your post.

    Please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab-->Change Settings-->Select time.nist.gov from the drop down menu and then click Update.

    The PC clock should now be updated and you may restart NinjaTrader. Next right mouse click within your chart and select "Reload all historical data".

    Please let me know if the issue persists after this procedure.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_ChristopherJ View Post
      Hello Chuck,

      Thank you for your post.

      Please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab-->Change Settings-->Select time.nist.gov from the drop down menu and then click Update.

      The PC clock should now be updated and you may restart NinjaTrader. Next right mouse click within your chart and select "Reload all historical data".

      Please let me know if the issue persists after this procedure.
      Hello Chris. I did exactly as you instructed. The same problem persists. Attached is the screen shot.
      Attached Files

      Comment


        #4
        Can you tell me what time zone your PC clock is set too currently.
        Christopher J.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_ChristopherJ View Post
          Can you tell me what time zone your PC clock is set too currently.
          Hello Chris. Attached are screen shots of my clock and internet settings.

          Best Regards
          Chuck
          Attached Files

          Comment


            #6
            It appears you are on EST time zone. Please use the steps I have provided below to delete your historical data:
            • Disconnect
            • Tools
            • Historical Data Manager
            • Edit tab
            • Select GDX-->Right mouse click-->Delete
            • Close NinjaTrader
            • Documents
            • NinjaTrader 7
            • Open the db folder
            • Open the cache folder
            • Select all files-->Right mouse click-->Delete
            • Open NinjaTrader
            • Connect
            • Open a new chart
            Christopher J.NinjaTrader Customer Service

            Comment


              #7
              Originally posted by NinjaTrader_ChristopherJ View Post
              It appears you are on EST time zone. Please use the steps I have provided below to delete your historical data:
              • Disconnect
              • Tools
              • Historical Data Manager
              • Edit tab
              • Select GDX-->Right mouse click-->Delete
              • Close NinjaTrader
              • Documents
              • NinjaTrader 7
              • Open the db folder
              • Open the cache folder
              • Select all files-->Right mouse click-->Delete
              • Open NinjaTrader
              • Connect
              • Open a new chart
              Hello Chris. I followed your instructions exactly. The problem persists. Screen shot attached.
              Attached Files

              Comment


                #8
                Hello Chris. The problem resolved when I chose "US Equities RTH" in the session template.

                Comment

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