Keep getting error with data

[jh20060101]

Why I am getting these popup message not only for stocks but indexes?
What is wrong?

[NinjaTrader_Matthew]

Hello,

Thank you for your post and for reporting.

These errors can be sent from the TDA servers if there is a request where there is no more data to be loaded. This occur when data is requested outside of the regular trading hours.

There is unfortunately nothing to do to prevent these errors from their servers at this time.

[jh20060101]

Thanks for reply, I also have issue to display index volume correctly. see the screen shot I paste on my first post. Please help

[NinjaTrader_Matthew]

The volume information on indexes with this connection is reported as a value of 1.

As an alternative, you can use the Kinetick End of Day connection fromt he File--> Connect menu.

This should provide Daily Volume information for the DJIA and other indexes as you are expecting.

[jh20060101]

I have only one connection with Kinetick and I also tried to reload the data. It did not correct the problem. I am very frustrated now. This is not the software as you promised. It even can not get basic data setup correctly. How can I trust this software to do real trade?

[sledge]

Hello,

Thank you for your post and for reporting.

These errors can be sent from the TDA servers if there is a request where there is no more data to be loaded. This occur when data is requested outside of the regular trading hours.

There is unfortunately nothing to do to prevent these errors from their servers at this time.

Errors from their servers? That's a new one.

In my case, what frustrates me, is If I have recorded data, NT should chart should not blow up, gracefully ignore the backfill error, and just populate my chart outside of hours.

[sledge]

[ATTACH]21176[/ATTACH]Why I am getting these popup message not only for stocks but indexes?
What is wrong?

You are missing the symbol mapping.

To correctly get ADD in TDA, in the instrument editor for ADD index, goto the MISC , scroll to the bottom, and where it says Symbol Map - TDA - put in $ISSU

Then it will be mapped.