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Data won't load

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    Data won't load

    I am having trouble loading data. This occurs for stocks, futures or forex. If I open a new chart and select a new instrument or stock symbol, the chart is blank. If I select a symbol or instrument that is already loaded in another chart then it is fine.This happens frequently and causes me to do a complete system reboot. I am running NT 7.0.1000.9 connected to IB and Kinetick real time. Any help is appreciated.

    Dave H.

    #2
    Hi Dave,

    Please send us your log and trace files for today so that we may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Support.

    Please reference the following forum thread in the body of this mail:
    http://www.ninjatrader.com/support/f...ad.php?t=48042
    Ryan M.NinjaTrader Customer Service

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      #3
      Where do I find the log and trace files?

      Comment


        #4
        Hello Dave,

        You will find the log file in the Documents > NinjaTrader 7 > Log folder.

        The log file will be named "log.20120301.txt"

        You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

        The trace file will be named "trace.20120301.txt"
        Christopher S.NinjaTrader Customer Service

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