NT7 loading but not appearing

[shanevoss]

I have NT7 on Win 7 and when I attempt to start the program it loads, i even hear it connect, but it does not appear. I look in my task manager and the process is running, however the application does not show as running.

[NinjaTrader_Matthew]

Hello shanevoss,

Thank you for your post and welcome to our forums!

In order to determine exactly what is occurring, we will need to review your log and trace files for today.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.20120302.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20120312.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[shanevoss]

Thanks. I called Mirus and they were able to help me get it fixed.

[NinjaTrader_Matthew]

Thanks for letting us know,

Please let me know if there is anything I can do for you.