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    SuperDome no updating

    I just subscribed Kinetick live date feed. While the chart receives the data feed, there is no data feed at all for the SuperDom.

    #2
    Hi krmmking,

    So that we can further assist with this issue can you please send an email to support[at]kinetick[dot]com and include your 6 digit Kinetick ID.

    Based on that information we can review your account configuration, and determine the precise source of the issue.
    Ryan O.NinjaTrader Customer Service

    Comment


      #3
      Here is the log file

      I have attached the log file.
      Attached Files

      Comment


        #4
        Hello krmmking,

        Thank you for that information.

        What instruments are you attempting to view in the SuperDOM?

        You are receiving the following messages for the ES and NQ:
        3/6/2012 1:44:16 PM|1|4|'ES 03-12' market data is delayed since your account does not have a real time subscription for the exchange this market trades on
        3/6/2012 1:45:47 PM|1|4|'NQ 03-12' market data is delayed since your account does not have a real time subscription for the exchange this market trades on

        I look forward to assisting you further.

        Comment


          #5
          ES and NQ CME emini futures

          I believe I subsribe CME E-Mini too. I do not know why I have the delayed data.

          Comment


            #6
            Hello krmmking,

            Thank you for your response.

            Have you sent your Kinetick 6 digit ID to support[at]kinetick[dot]com?

            If not, please send your Kinetick 6 digit ID so that we may be of further assistance. Please also include a reference to this thread in your e-mail: http://www.ninjatrader.com/support/f...167#post278167

            Based on that information we can review your account configuration, and determine the precise source of the issue.

            Comment


              #7
              Yes, I did.

              I have sent my Kinetick ID along with the log file.

              Comment

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