Unable to start NT 7 on brand new machine

[ron7797]

Hello,
Just finished installing a new Falcon 37x with NT 7. Clicking on the 64bit version start icon, set to start as administrator, results in the following error message:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.9
Problem Signature 03: 4f58e34f
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4e1539fa
Problem Signature 07: 349e
Problem Signature 08: 9a
Problem Signature 09: System.IO.IOException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

I should add that the 32bit version seems not to have an issue.

Please assist.
Ron

[NinjaTrader_Matthew]

NinjaTrader requires various Microsoft components to run, one of which is SQL compact Edition.

Currently you may not have SQL Compact Edition or possibly have the incorrect version of SQL Compact Edition installed for the 64-bit version.

Please follow the below steps to ensure the correct version of SQL Compact Edition is installed on your PC. If you are not entirely comfortable performing the steps below, please let me know and we can setup a time for a remote support session.

• Navigate to the Windows Control Panel
• Add and remove software/programs
• Uninstall any SQL Compact Editions you see, if none are present you may ignore this step and continue onto the next step
• Install latest SQL Compact Edition 3.5. SP2 which is available here: Download Here
• Once you run the downloaded file it will ask you for a directory to extract the installer to. Point this to a temporary directory that you will be able to quickly locate later, such as the desktop
• Navigate to the aforementioned directory in which the files have been extracted to (there will be two files)
• SSCERuntime_x86-ENU.msi - Run this one first
• SSCERuntime_x64-ENU.msi - No need to run this if you are on a 32 bit system, if you are on a 64 bit system you will also need to run this file, if you are not sure if you have a 64 bit system go ahead and run this file. If you are not using a 64 Bit operating system, the installer will cancel itself automatically
• Follow the installation steps outlined in the installation wizard
• Once installed you will need to restart your PC
• You will now be able to launch NinjaTrader 7

If you are unable to launch NinjaTrader 7, please send an email to support[at]ninjatrader[dot]com and provide me with your phone number so that I may call you to further assist.

[ron7797]

Thank you, your suggestion worked!

[NinjaTrader_Matthew]

Glad to hear it! Enjoy the new Falcon and thanks for installing NinjaTrader!

Please let me know if there is anything else I can do for you.

[kalwinder]

i need help, i just installed ninjatrader on my computer but when i open it i get an error n it stops working
EventType : clr20r3 P1 : ninjatrader.exe P2 : 7.0.1000.10 P3 : 4fd0ac13 P4 : mscorlib P5 : 2.0.0.0 P6 : 471ebc5b P7 : 1295 P8 : 14 P9 : system.missingmethodexception

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Matthew" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[kalwinder]

i have sent all the information to support(at)ninjatrader(dot)com, Attn: Mathew

[NinjaTrader_Matthew]

Thank you. It looks your PC is missing .NET 3.5 SP1 which is required for the CQG connection.

You can install the required update from the following link:

http://www.microsoft.com/download/en/details.aspx?id=22