Cannot load tick data

[guillembm]

I'm trying to open charts based on 30 second data from january and I can't. I can only load data for March.

To check it I open Historical Data Manager and I click on Download.

I check from January to the present date and it only loads for the last days of March. This happens for the AUDUSD, USDCHF and USDCAD symbols and my provider is Kinetick

[NinjaTrader_Joydeep]

Hello guillembm,
Thanks for writing in and I am happy to assist you.

Seconds charts are made from tick data. When requesting tick data between the hours of 9:30am ET to 4:30pm ET you will have access to 8 days of historical tick data. If you request the data outside those hours the full 120 days is available. After you request the data, it will be downloaded to your historical database and cache, and you will be able to access this data at any time.

Requesting tick data consumes an extremely large amount of bandwidth and heightens data server loads. When bandwidth or server load is elevated to high levels, the result is that all data, including live data can be slowed down. We decided to make 120 days of tick data available, far more than other providers, and will not compromise the data by filtering it. We simply reduce any possibilities of overloading servers and bandwidth by limiting the amount of data available during peak trading time; the times that traders need data to be as fast as possible.


Please let me know if I can assist you any further.