Unable to update or restore NinjaTrader - Please help, urgent...

[JoyNT]

Hello NinjaTrader Support,

I tried to update my NinjaTrader from 64Bit version 7.0.1000.7 to the latest version 64Bit 7.0.1000.9

- Went to http://www.ninjatrader.com/download-registration
- typed in my License Key, downloaded the setup.exe
- went thru' the installation steps

but in the final step I got a message that it is not compiling and the
pervious version will be restored; but nothing happened.

by the way, I am not sure if the downloaded and installed Setup.exe is 32Bit or 64Bit (I wish there were two specific downloads for 32Bit or 64Bit)


Later, I re-started my computer, then clicked NinjaTrader but still nothing is happening...

I tried to reinstall again but I am getting the following error,

A network error occurred while attempting to read from the file:
C:\Users\ADMINI...\AppData\Local\Temp\2\tmp4144.tm p

---------

I tried to restore from back-up (2012-04-08.ntbk) but nothing was happening there too; however, after few hours, I was able to get the
back-up working

Then I re-started NinjaTrader, but now unable to get it re-started again as none of the shortcuts are working so no way to re-start

So I tried again to run set-up but I am getting the following error, please see attached

A network error occurred while attempting to read from the file:
C:\Users\ADMINI...\AppData\Local\Temp\2\tmp4144.tm p

I tried to run the back-up (2012-04-08.ntbk) but this time this is giving the same above mentioned error

Please help, I do not want to lose another trading day on Monday due to NinjaTrader problems

Thanks,
JT

Sunday, 08th April 2012

[NinjaTrader_AdamP]

Joy,

I just emailed you I believe. I will send you a direct installer link, this should remedy the network issue. Also please check that you are able to upgrade to NT 7.0.1000.9 after using it.

[JoyNT]

Hi Adam,

Thanks, for your kind response by e-mail, but I am unable to find the said direct installer in the e-mail.

Please re-send.

Many thanks,

Joy Thomas

[JoyNT]

Hi Adam,

It would be very helpful if I can get the direct installer link for 7.0.1000.9 (64Bit) enabling me to go ahead and re-install NinjaTrader and hopefully it would work.

Also, I need to check if there is any indicator, templates or charts that need to be re-installed or re-done, etc

... so I can be ready by the time US futures market open.

Thanks for your kind understanding,

Best regards,

Joy
Sydney, Australia

[NinjaTrader_AdamP]

Joy,

Nothing needs to be backed up when you do an upgrade or install. All your settings are stored in My Documents / NinjaTrader 7 and this directory is untouched by the install process.

I have sent you the direct installer link to your email.

[JoyNT]

Hello Adam,

Many thanks for the direct installer link for 7.0.1000.9 (64Bit), using the link you provided I downloaded NinjaTrader.Install.msi and double clicked...

- it gave me two options to "remove" or "repair"
- I choose remove and it removed it within few seconds

I then again double clicked the downloaded NinjaTrader.Install.msi and it made a fresh installation within seconds.

This fresh installation also provided me with a new NinjaTrader 7 (64Bit) shortcut on the desktop

I clicked this new shortcut and NinjaTrader 7 started without any problem... on first look I don't seem to have lost anything... though I need to check more thoroughly.

I now re-started NinjaTrader and again no problem, everything seems fine.

Yes, I can confirm that this installation is the latest version 7.0.1000.9 (64Bit).

Best regards,
Joy

[NinjaTrader_AdamP]

Joy,

I am happy your issue was resolved.

Please don't hesitate to contact us should you require additional assistance.