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Unable to plot chart for symbol es

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    Unable to plot chart for symbol es

    Hi
    I am connecting through tt data, the es chart is not updating, no errors

    pls advice.

    krishna

    #2
    Hello,

    Which instruments, expiry and interval are you having issues with? (E.g., ES 06-12 5 minute chart)


    Do you get live data to these instruments from the Orders tab of the Control Center or from a SuperDOM window?

    Do you get any errors on screen? Any errors on the Log tab of the Control Center? If so, what do these errors report?
    MatthewNinjaTrader Product Management

    Comment


      #3
      Instrument : ES 06-12 , 1 Tick Chart,

      other instrument ok, but ES not updating,

      no error in error log

      Comment


        #4
        Hello,

        Can you please go to Tools--> Instrument Manager--> locate the ES 06-12 from the Default instrument list, and then remove it using the ">" button.

        Once removed, please reset your instruments.

        To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


        Next restart NinjaTrader, navigate to Tools--> Instrument Manager--> locate the ES instrument from the available master instruments and select the "<" button to re-add this to your default list.

        Last, you will need to open a new chart with this ES 06-12.


        Please let me know if you need further assistance.
        MatthewNinjaTrader Product Management

        Comment


          #5
          Originally posted by NinjaTrader_Matthew View Post
          Hello,

          Can you please go to Tools--> Instrument Manager--> locate the ES 06-12 from the Default instrument list, and then remove it using the ">" button.

          Once removed, please reset your instruments.

          To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


          Next restart NinjaTrader, navigate to Tools--> Instrument Manager--> locate the ES instrument from the available master instruments and select the "<" button to re-add this to your default list.

          Last, you will need to open a new chart with this ES 06-12.


          Please let me know if you need further assistance.

          followed as per ur instruction, no respite

          Comment


            #6
            pls help to update es 06-12 chart

            Comment


              #7
              Hello,

              Can you please email me at support[at]ninjatrader[dot]com and include your phone number. I would like to log into your computer to assist from there.

              Please include "Attn Matthew" in the subject line.
              MatthewNinjaTrader Product Management

              Comment


                #8
                done, as per ur last

                Comment

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