Unable to plot chart for symbol es

[kkjalan]

Hi
I am connecting through tt data, the es chart is not updating, no errors

pls advice.

krishna

[NinjaTrader_Matthew]

Hello,

Which instruments, expiry and interval are you having issues with? (E.g., ES 06-12 5 minute chart)


Do you get live data to these instruments from the Orders tab of the Control Center or from a SuperDOM window?

Do you get any errors on screen? Any errors on the Log tab of the Control Center? If so, what do these errors report?

[kkjalan]

Instrument : ES 06-12 , 1 Tick Chart,

other instrument ok, but ES not updating,

no error in error log

[NinjaTrader_Matthew]

Hello,

Can you please go to Tools--> Instrument Manager--> locate the ES 06-12 from the Default instrument list, and then remove it using the ">" button.

Once removed, please reset your instruments.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


Next restart NinjaTrader, navigate to Tools--> Instrument Manager--> locate the ES instrument from the available master instruments and select the "<" button to re-add this to your default list.

Last, you will need to open a new chart with this ES 06-12.


Please let me know if you need further assistance.

[kkjalan]

Hello,

Can you please go to Tools--> Instrument Manager--> locate the ES 06-12 from the Default instrument list, and then remove it using the ">" button.

Once removed, please reset your instruments.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


Next restart NinjaTrader, navigate to Tools--> Instrument Manager--> locate the ES instrument from the available master instruments and select the "<" button to re-add this to your default list.

Last, you will need to open a new chart with this ES 06-12.


Please let me know if you need further assistance.

followed as per ur instruction, no respite

[kkjalan]

pls help to update es 06-12 chart

[NinjaTrader_Matthew]

Hello,

Can you please email me at support[at]ninjatrader[dot]com and include your phone number. I would like to log into your computer to assist from there.

Please include "Attn Matthew" in the subject line.

[kkjalan]

done, as per ur last