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new NT can not connect/amp/CQG

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    new NT can not connect/amp/CQG

    Hi, I just downloaded and did all steps exactly as decribed
    Running windows 7 64 bit
    after following all steps i try to conect it gives me a message " Login failed: Invalid/Unauthorized Private label.

    Can anyone help me if i missed something. I have tried to re-enter key/passwords etc.

    No luck.

    #2
    Hello JimM88,

    Thank you for your post and welcome to the NinjaTrader Support Forum!

    This message generally means your CQG demo has expired and you will need to contact your broker for more options or to verify you are using the correct username/password.
    Ray S.NinjaTrader Customer Service

    Comment


      #3
      I have a current live account with AMP/CQG and it works on my other platform, I entered same info on this platform according to instructions from AMP.

      I never had a "demo" from CQG
      Thanks for your responce.

      Comment


        #4
        Thank you for your response.

        1.) Please try deleting and re-creating your CQG connection.

        Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
        Restart NinjaTrader
        Please go to the Tools menu--> select Account Connections and recreate the account connection.

        The following link will take you to a page that details the steps required for creating a connection to CQG.
        http://www.ninjatrader.com/ConnectionGuides/CQG-Connection-Guide.php

        When entering your username and password, make sure there are no blank spaces before or after as this can cause an error.
        Ray S.NinjaTrader Customer Service

        Comment


          #5
          Well I will update, I am certainly frustrated and maybe regreting buying the key.
          If i had read this forum in advance I probably would not have.
          I usually do not complain much and have patience, but comunicating this way or through e-mails/forums is fruitless.

          The buck gets passed. call broker, broker call ninja,...

          Nobody knows what to do? It would be nice to talk to a real person that is my complaint.

          Comment


            #6
            Hello JimM88,

            I'm sorry to hear of your frustration.

            So as to better assist, please contact me with an email to Support [AT] NinjaTrader [DOT] com.

            In the note, please include:

            1.) A link to this forum thread.

            2.) A copy of your Config file from the Documents > NinjaTrader 7 folder.
            KyleNinjaTrader Customer Service

            Comment


              #7
              Kyle i did do that the tech at NT / said: call broker, after he looked at that file. that is how i ended up back here.

              Comment


                #8
                Hello JimM88,

                Understood - please follow up with me directly via that same email address.
                KyleNinjaTrader Customer Service

                Comment


                  #9
                  I sent it to you Kyle "attn: kyle" thanks for your help. Hopefully this will resolve
                  I got a great demonstration from Ray Stien ovver weekend.

                  Comment


                    #10
                    problem solved, I am looking forward to using and learning the NT platorm.
                    I will appoligize to the forum for my rant. But in hind sight i believe it helped a bit.

                    Thanks Kyle and other support team members.

                    Comment


                      #11
                      Originally posted by JimM88 View Post
                      problem solved, I am looking forward to using and learning the NT platorm.
                      I will appoligize to the forum for my rant. But in hind sight i believe it helped a bit.

                      Thanks Kyle and other support team members.
                      Could you please explain which was the solution?

                      Comment


                        #12
                        Originally posted by paulg View Post
                        Could you please explain which was the solution?
                        Hi paul,

                        ya it was not Ninja problem it was broker related, they fully support ninja, issue was when i wanted to try Ninja out and go live, it was only recognizing current platform. Obviously I want to drive Ninja and get used to it before i made the "live" transition.

                        So in order to have both platforms live i had to get with CQG and add it, and there is a monthly fee. nothing to cry about just 10.00 No problem. I am enjoying Ninja and still use both as i am doing setups on Ninja and will likely dump the "other"

                        So bottom line it was letting the trade desk know you wanted to have 2 platforms, I have had both running during the day and it's fine.

                        I did jump through a lot of hoops because i had another broker that did not care what platforn you used it could only be one at a time.....this one because i pay extra fee i can run both even at same time, orders and trades can be executed.

                        Hope that helps.

                        Comment


                          #13
                          Login failed: The FCM you are trying to connect to is not authorized to use Ninja Tra

                          when you try to connect using ninja trader, I see the following error: Login failed: The FCM you are trying to connect to is not authorized to use Ninja Trader with CQG.

                          login and password for the demo from the broker AMP Futures.

                          grateful for any help.

                          Comment


                            #14
                            Hello esgctrader,

                            Can you please contact Amp Futures and check if the login credentials are still valid. Unfortunately I cannot check this on my end, since we do not provide the login credentials.
                            JasonNinjaTrader Customer Service

                            Comment


                              #15
                              I've already cheked it, but the problem still here.

                              Comment

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