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No FDAX updates
I had the FDAX -6-12 chart open and was working but just quit about 15 min ago. Closed and reopend and still no updates. Any ideas?Tags: None
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Hello scottreynolds,
Thank you for your note.
Can you tell me the following:
- What version of NinjaTrader are you using? You can check under Help -> About, this will look like 7.0.1000.x
- Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
- Do you receive live data for this instrument in the SuperDOM or Time & Sales Window?
- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.
CameronNinjaTrader Customer Service
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using 7.0.1000.10
connected to CQG
no time and sales info
i am receiving data for all other charts
i don't see errors in log - how would i know if they were there?
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scorttreynolds,
What happens when you Right Click and Reload All Historical Data in the FDAX 06-12 chart?
Does it update with historical data to the most current bar but no live data?
In the Log tab do you see any messages along the lines of:
FDAX 06-12 is not enabled for real time level 1 quotes.'
CameronNinjaTrader Customer Service
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Hello mcr-ksh,
Thank you for writing in and welcome to the NinjaTrader Support Forum!
Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference both my name and a link to this thread in the body of the email.Zachary G.NinjaTrader Customer Service
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