No FDAX updates

[scottreynolds]

I had the FDAX -6-12 chart open and was working but just quit about 15 min ago. Closed and reopend and still no updates. Any ideas?

[NinjaTrader_Cameron]

Hello scottreynolds,

Thank you for your note.

Can you tell me the following:

- What version of NinjaTrader are you using? You can check under Help -> About, this will look like 7.0.1000.x

- Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

- Do you receive live data for this instrument in the SuperDOM or Time & Sales Window?

- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.

[scottreynolds]

using 7.0.1000.10
connected to CQG
no time and sales info
i am receiving data for all other charts
i don't see errors in log - how would i know if they were there?

[NinjaTrader_Cameron]

scorttreynolds,

What happens when you Right Click and Reload All Historical Data in the FDAX 06-12 chart?

Does it update with historical data to the most current bar but no live data?

In the Log tab do you see any messages along the lines of:
FDAX 06-12 is not enabled for real time level 1 quotes.'

[scottreynolds]

yes historical data loads
yes, i see the not enabled message - why? it was fine yesterday

[NinjaTrader_Cameron]

scottreynolds,

If you see that specific error message, please contact your broker for more information regarding enabling this instrument or if anything changed to disable this instrument from yesterday to today.

[mcr-ksh]

was this ever resolved? experiencing the same issues here.

[NinjaTrader_ZacharyG]

Hello mcr-ksh,

Thank you for writing in and welcome to the NinjaTrader Support Forum!

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference both my name and a link to this thread in the body of the email.