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Connected OK but data will not show

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    Connected OK but data will not show

    Hello,

    I have set up my Ninja without any errors, connected to Zen-Fire and it shows that connecting is ok (green box) however I do not see any data neither in my DOM nor charts will not refresh.

    Please tell me where did I do wrong?



    Thank you.
    Attached Files

    #2
    Hello,

    Thank you for your post.

    Please reset your instruments with the steps I have provided below:
    • Disconnect
    • Tools
    • Options
    • Data tab
      Reset Instruments
    • Restart NinjaTrader
    • Remove from your Default instrument list and add it back in
    • Reconnect

    If you stil do not receive real time data please confirm with your broker that your account is authorized for the YM instrument.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Hello Christopher,

      I did everything in exact order as you said. Except for "Remove from your Default instrument list and add it back in" - because error pops up "You can't delete `default` instrument list.

      It is not only YM, there is no moving in any one instrument.

      Comment


        #4
        Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

        In the message, please include the following:
        1.) A link to this forum thread.
        2.) Your most current trace and log files.

        You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

        Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt
        Christopher J.NinjaTrader Customer Service

        Comment


          #5
          Ok, I did exactly as you said and it is sent out.

          Comment

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